Who we are looking for

As a Service Manager, you will lead a company’s service department to manage customer interactions. Their primary duties include overseeing other members of the service team, developing and implementing service procedures, and maintaining customer relationships.​

What you will do

• Develop and implement service standards and procedures for the service delivery department

• Supervise members of the service delivery team

• Maintain customer relationships and improve response and delivery times

• Update service methods to improve overall efficiency

• Resolve service problems and customer complaints

• Conduct periodic appraisals of team members and identify areas for improvement

• Instruct customers on equipment operation, care, and maintenance

Requirements

• Bachelor’s degree or equivalent experience

• 3+ years of customer service

• Excellent written and verbal communication skills

• Attention to detail

• Experience with inventory control

• High technical sense, pedantry, and accuracy, order and organization, desire to learn